“Verblijf hier niet”
I stayed two days, handed over my passport at check‑in (I was tired from flying) and never got it back. I arrived at the last moment before the flight, luckily behind, asked at the desk whether they could let me know that there was still light there instead of hiding it in the closet. The staff were reasonable, the pillows were not comfortable – they were those round little balls that let you feel everything in your head. The room was not clean, the bathroom was completely unsanitary for a four‑star hotel; no earplugs or toothpaste or anything like that. How can they claim four stars? On the first night I ordered dinner, it was fine, but unfortunately it stayed in my room for two days and wasn’t cleaned up. No new towels or anything; if I hadn’t paid for them I definitely wouldn’t have stayed. The staff who start cleaning in the morning stand right in front of my door. The phone conversation was loud and you could do it. Until I opened the door he was standing, bent over my door in conversation. I’m writing this long complaint for the first time, hopefully it will be the last. + point: big room but otherwise NOTHING. ALLES.
Emine4 weeks ago