30 m² · 1 large double bed
The owner reached out to apologize and explain that she had no record of my reservation, and she would support my request for a refund from Booking. The experience was simply unacceptable. We had booked a room at Codolet for yesterday evening. When we arrived, no one was there to welcome us and we couldn’t access the booked room. We had made the reservation normally. We immediately took photos and filmed the situation to keep evidence, which we also sent to Booking. The phone number listed to contact the establishment was out of service. No contact, no solution, no apparent verification of our reservation. We were left without accommodation even though we had booked and paid for a room. This is a particularly shameful and totally unacceptable situation for a place that offers bookings on Booking. We now expect Booking to investigate and refund us in full. We strongly advise against this establishment until this problem is seriously addressed.
“L'hébergement est très bien mais honnêtement la climatisation est indispensable pour ce logement”
The bathtub with jacuzzi in the room was great, but there was no air conditioning.
“Superbe.”
The therapeutic bathtub was fantastic, yet there was no air conditioning and some spider webs were present.
“Très belle suite digne d’une love roum, tout était jolie fonctionnel rien à dire!!!”
Everything was flawless, the suite was amazing, and nothing could be improved.
“Manque de respect pas professionnel malhonnête et voleur”
Nothing positive. The place was not cleaned, towels were scattered on the floor, the bed was collapsed with clothes on the floor, the bathroom was dirty, housekeeping didn’t come, the closet was open with used slippers on the floor, and the owner didn’t respond so we had to leave.
The owner reached out to apologize and explain that she had no record of my reservation, and she would support my request for a refund from Booking. The experience was simply unacceptable. We had booked a room at Codolet for yesterday evening. When we arrived, no one was there to welcome us and we couldn’t access the booked room. We had made the reservation normally. We immediately took photos and filmed the situation to keep evidence, which we also sent to Booking. The phone number listed to contact the establishment was out of service. No contact, no solution, no apparent verification of our reservation. We were left without accommodation even though we had booked and paid for a room. This is a particularly shameful and totally unacceptable situation for a place that offers bookings on Booking. We now expect Booking to investigate and refund us in full. We strongly advise against this establishment until this problem is seriously addressed.
“Très belle suite digne d’une love roum, tout était jolie fonctionnel rien à dire!!!”
Everything was flawless, the suite was amazing, and nothing could be improved.
“L'hébergement est très bien mais honnêtement la climatisation est indispensable pour ce logement”
The bathtub with jacuzzi in the room was great, but there was no air conditioning.
“Manque de respect pas professionnel malhonnête et voleur”
Nothing positive. The place was not cleaned, towels were scattered on the floor, the bed was collapsed with clothes on the floor, the bathroom was dirty, housekeeping didn’t come, the closet was open with used slippers on the floor, and the owner didn’t respond so we had to leave.
“Superbe.”
The therapeutic bathtub was fantastic, yet there was no air conditioning and some spider webs were present.
