Hotel Mura Cancun

The facilities and decor were good, making it perfect for adults.

Ricardo·5 days ago

“Buen hotel !”

First, the young man who greeted us was amazing—super friendly—and everything else was fine. All good.

Beatriz·A week ago

“Convenient for a Short Stay in Cancún”

The staff were very friendly and welcoming, and the receptionist was exceptionally attentive and guest‑oriented, making me feel genuinely welcome; he deserves special recognition for his excellent service. The room was a good size for two people, and the location is convenient for a short stay, especially for travelers who need private parking. However, I feel the property is more like an apartment building with suites than a boutique hotel, and the facilities could use some updating. The hot shower water had an unpleasant smell; initially I thought the water heater needed cleaning, but I later understood that water quality can be an issue in Cancún and the surrounding area, so avoid drinking tap water or using it to brush your teeth. With restaurants on the ground floor, insect control seems particularly important and is performed monthly. As someone with a strong allergy to insecticides, I found this challenging and would have appreciated being informed about treatments in advance. On the positive side, the receptionist was honest, attentive, and helpful, and he kindly arranged for the room to be thoroughly cleaned. His excellent service made a real difference to my stay.

Frau·3 weeks ago

The location was fine, but the staff were inattentive, didn’t help with luggage, were eating and watching TV at reception, the elevator didn’t serve floor 7, and the sheets had blue lint on them.

Cecilia·A month ago

“Good value”

The room was roomy, clean, with a flat‑screen TV and a small fridge, good Wi‑Fi, and within walking distance of many good restaurants, yet it had no microwave, cups, coffee, tissue paper, napkins, etc.

Memyselfandi·A month ago