Magnotel Guilin Elephant Trunk Hill

“Great location, Ryan is great, big rooms”

Ryan reached out before our arrival to suggest several activities around Guilin, and the room itself was very spacious. The breakfast kitchen chef was friendly and helpful, and the hotel’s taxi driver was also kind and informative. The wifi was poor because we had to connect via WeChat; since we’re not Chinese we needed a VPN, which caused the connection to drop every few seconds—this was the only hotel in China with such a problem. When we arrived, the receptionist didn’t speak English and didn’t even try a translation app to communicate. Inside the room, we found hairs on the floor.

Gina·A month ago

“Sitio perfecto para un lugar mágico”

The location is perfect, clean, and the staff are pleasant. We booked tours with Ryan and they were excellent, thank you! The place was ideal.

Borja·2 months ago

The hotel staff were very friendly and polite, and they upgraded my room for free. The stay was great! Thanks.

Monica·3 months ago

“Nem rossz, de nem a legjobb”

Walking distance to the restaurants, breakfast is adequate, and laundry facilities are available. The bathroom cleanliness could improve. The staff are inflexible, don’t speak English, and communication is difficult. Breakfast is strictly from 7 to 10 am, and coffee is only served during that window. We went on the sunrise program that ran from 4 am to 11 am. When we asked the staff to prepare a breakfast bundle for us, they rudely declined, which is a natural request in other hotels. There is still room for improvement in services.

Cecília·3 months ago

The room and bathroom are spacious.

De·4 months ago