“Besides the customer service there's nothing to talk about”
The room design and bed looked clean, but the staff were lacking; when I asked how to use the microwave, no one offered help.
Komi2 months ago
Just a moment…
★★·Richmond·6.8
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or just type it — “around the 20th, three nights”
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Candlewood Suites Richmond North-Glen Allen by IHG in Richmond features spacious rooms with air-conditioning, kitchenettes, and private bathrooms. The hotel offers a fitness centre, lounge, and business area, as well as a minimarket, outdoor seating, picnic area, and barbecue facilities. Located 30 km from Richmond International Airport, it's near Randolph-Macon College and Virginia Museum of Fine Arts. Free on-site parking is available.
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How guests rate the property, aspect by aspect.
The room design and bed looked clean, but the staff were lacking; when I asked how to use the microwave, no one offered help.
Komi·2 months ago
It was nice that we could bring our dog, but the bed was very hot and uncomfortable. The air conditioning was too loud, and when we lowered it the fridge made a clicking noise from the freezer and the fan noise from the fridge persisted, so we basically couldn't sleep because of all the noise.
Todd·2 months ago
The room and bathroom were super clean, the fitness center actually had dumbbells up to 50s, and laundry was free to use. A small snack shop offered drinks, snacks, and food, and the hotel is very close to many restaurants and a grocery store. Water pressure is amazing and the temperature gets super hot. The only downside was that one elevator was down, but it wasn’t a huge deal and I never had to wait long.
Taylor·2 months ago
The place was clean, the beds comfortable, and the location was perfect—close to restaurants and easy access to the interstate. The elevator would go to the third floor, but when you wanted to go back down and pressed the button, the elevator kept going up and down past the third floor and never stopped to open for you to get on.
Bryan·2 months ago
I was double charged and still don't have it resolved.
Barry·3 months ago