“Espantoso”
Nothing positive. The experience was terrible: poor service, lack of cleanliness, and broken amenities. The room did not match the photos, and the staff was unhelpful. We called the manager repeatedly for keys and were ignored; when he finally arrived he didn’t greet us, didn’t introduce himself, and demanded tourist taxes and scanned documents, refusing to speak English. The place is advertised as a flat but is really just a room that doesn’t match the pictures. We found many problems: the room was dirty with a strong damp smell; there were few towels, almost no toilet paper, and only liquid soap; the air‑conditioning was broken; the internet didn’t work; the bathroom had no ventilation or extractor; the shower drain was clogged so water pooled in the basin. These are not minor details—they directly affect hygiene, comfort, and basic standards. The worst part is the combination of bad service, poor facilities, and misleading advertising. We expected to receive what we paid for, basic cleanliness, and respectful service.
Iriartedlc·2 weeks ago