“מאכזב ברמות”
I arrived at Dan Hotel Jerusalem on Wednesday afternoon, hoping to rest and prepare for a family wedding the next day. Instead of a smooth check‑in, I had to go to the front desk three times that morning because a request I had made at check‑in wasn’t honored. It was still before 5 pm when we finally got in. We asked for a late check‑out and explained the wedding; the receptionist said there was no manager or person in charge to talk to, but assured us the issue would be sorted the next morning. We trusted that promise. The next day, they told us there were no rooms available and we couldn’t stay. When we asked to speak with a manager, they said the management was in a meeting and would return at 11:00. We returned as requested, only to receive another negative reply, still without a manager present. At that moment I saw at least five rooms of our category and many others available on Booking, yet no one offered to move us to another room or suggest an upgrade for a fee. Among everyone I met, the receptionist—if I recall correctly, her name was Lian—treated us in the most rude and abrasive manner. Only after we insisted did the person in charge come out and let us stay until 13:00, in a condescending tone as if he were doing us a favor. That whole ordeal ruined our morning. We had set aside this time to calmly get ready for the wedding, but instead spent it waiting, arguing, and repeatedly going back to the front desk. Even now, I find it hard to believe that such treatment came from a Dan chain hotel. We left disappointed and with a bad taste in our mouths. I won’t return or recommend it.
YaelA week ago