Hostal Sol y K

The location was great. When we checked in, there were wet towels and a dirty toilet in the room. The bed was uncomfortable with a hole in the mattress. The view from the room was of a block building with a small window. The room was dark and small, lacking daylight.

Katarina·3 weeks ago

The staff were extremely kind and helpful; when we had an issue, he immediately offered assistance. The room was very comfortable, the bathroom just as good, and the location was excellent—almost in the center.

Clara·3 weeks ago

“Un Robo”

We lost our boat to Mallorca during a storm and had to find a hostel or hotel. We were close to that hostel, so we went there at 00–01 am to sleep that night, but Booking had the reservation for the next day. I suspect you tried to rob us. I called the hostel door, which was closed, and even rang the phone on the door to see if something would happen, but nobody answered 30 minutes after the reservation. I saw on my phone that the booking was for the next day. I filed a complaint, but 30 minutes after making the reservation I tried to contact you and kept getting a voicemail… We slept without a place in that hostel and lost more than €150, which you apparently stole from me. That hostel does not offer refunds, it’s their policy, and you Booking did what you could. I doubt anyone answered at 6 am or looked at that email instead of a bot with an automatic reply. You didn’t refund me, so for me it was a robbery and humiliation, both from the hostel and from Booking. You made €150 and your commission for nothing; paying in advance for something you don’t know if it’s open or if they can serve you in the middle of the night was a robbery. Your reply at 6 am said you wouldn’t return the money, and on top of that we slept in the rain, in a bank, after looking for a hotel or a place to stay. We stayed on the street all night during a storm, with all hotels and hostels full due to flight cancellations and a football match.

Jonatan·4 weeks ago

“Good location, but mediocre and small.”

The location was great in a beautiful part of the Gothic Quarter, and the staff were helpful and responsive. The building itself was confusing, hard to enter or leave with bags, and there were cockroaches on the stairs. The room was very small and you had to use the key to lock the door from the inside. The luggage storage was very informal and didn’t feel secure.

Lankau·A month ago

“Sijainti hyvä, muuten en menisi.”

The location was great, the bed was good and the air‑conditioning worked. The street noises seeped in, the French balcony door seals were bad, and there were dead cockroaches in the hallway.

Artur·A month ago