“Pathetic and unprofessional! AVOID!!!”
We never even got into the property. Arriving an hour before the 2 pm check‑in, the house was empty, the owner’s phone was off, the door code didn’t work, and we couldn’t reach anyone. We had to book elsewhere and pay an extra £400 for emergency accommodation, which ate a large chunk of our budget. We also missed £350 worth of show tickets that we couldn’t refund—an anniversary present we’d waited nine months for. At 6 pm we finally heard the owner was on a flight home; they took no responsibility for ruining our trip, were rude, unprofessional, even quoted the Bible at one point, and behaved wildly. No organization, terrible communication, and no value for money. Plenty nicer places nearby. Thankfully our new hosts were lovely and salvaged the trip, though the theatre tickets were lost.
Dean4 months ago