“Disappointing, no hot water in room & no receptionist on arrival on arrival at 5pm”
The location was central, making the Spey canoe trip easy to walk to from the river. However, on arrival at about 5 pm on 24 July 2026, it took 20 minutes to find a male receptionist even though I had booked four rooms. There was a queue and we were tired and ready to check in, but nobody was available. I went to the bar to try to get help. The next morning, a lovely Kiwi receptionist was on duty—wish she had been there the night before. The welcome was shocking; the guy wasn’t even apologetic. There was also no hot water for a shower on arrival, which was crucial after capsizing in the Spey. No hot water the next day either, even though the problem was mentioned the evening before.
Kirsty2 weeks ago