“Teleurstelling door onervaren en niet-competent personeel”
The food quality, both dinner and breakfast, was excellent. The rooms are unique; some have beautiful views while others are hidden. The view really depends on which room you get. We were given the worst room with a view and later upgraded to a room with a stunning outlook. The staff could have mentioned this option at check‑in. I ordered a bottle of wine half an hour before sunset to enjoy with my partner in the view room. The first bottle I selected was unavailable after a fifteen‑minute search, the second also was not, so I ended up taking an arbitrary bottle. The process was very slow and the restaurant service was disappointing. By the time I had the wine, the sun was already down, which was a let‑down. An hour later we decided to dine at the restaurant. To our surprise it had already closed at 20:00, but we could still place an order at 19:10. The next surprise came at 19:40 when the large lamps lit up in the restaurant and we were sent outside to receive our food. The bill was presented before we had even taken a bite. This level of service is not what one expects from a hotel with such high ratings on various sites. On a positive note, the food quality, both dinner and breakfast, remains outstanding, but inexperienced hospitality staff need guidance.
Bart2 months ago