“Não é tão barato para o que oferece, péssima limpeza e atendimento.”
The bed linens were dirty, and the new items in the wardrobe also looked unclean and smelled bad.
Alessandro2 weeks ago
★★·Caxias do Sul·6.7
01
or just type it — “around the 20th, three nights”
02
03
City Hotel in Caxias do Sul offers spacious family rooms with private bathrooms, air‑conditioning, city views, work desks, free toiletries, and TVs. Guests enjoy free Wi‑Fi, a lounge, 24‑hour front desk, daily housekeeping, coffee shop, outdoor seating, hairdresser, full‑day security, and car hire. A daily buffet breakfast features warm dishes, juice, cheese, and fruit.
04
05
06
How guests rate the property, aspect by aspect.
The bed linens were dirty, and the new items in the wardrobe also looked unclean and smelled bad.
Alessandro·2 weeks ago
The place itself was fine, but it wasn't very clean and the facilities felt a bit outdated.
Samira·A month ago
The location was the only good thing. Unfortunately, the experience fell far short of what the room rate promised. Despite the great location and the excellent service from the front‑desk gentleman, the hotel suffered from serious maintenance issues: the room had mold, leaks, dust, rust, a worn mattress and fridge, and a shower that didn’t heat. Soundproofing was poor. The bed sheets and towels were clean, though. Breakfast was basic, with stale bread, a lack of replenishment, insects in the dining area, and a very unpleasant incident involving a kitchen staff member. The hotel has potential but urgently needs upgrades in maintenance, hygiene, and comfort. For the price charged, I expected far more and would not stay again.
Jhonata·A month ago
Breakfast was very good, but any decent hotel in the South offers room heating, and here you’d have to upgrade to a higher room to get it. No complaints overall, but it should be available in all rooms.
Flávio·A month ago
The location was the only positive. The bathroom sink was inside the shower box, the room was dirty and poorly organized, old, and when I requested a double bed they gave me two bad single mattresses put together. Breakfast was very weak.
Carlos·A month ago