“Restaurant was amazing”
Everything was fine and the food was amazing. We stayed in rooms 234, 236, and 226, but I need to bring up a serious issue with room 228. When we were about to leave, the staff claimed one towel was missing, yet the room had only supplied us one towel and we used our own during the stay, so we never took any hotel towel. Despite explaining this, we were stopped and made to feel as if we had taken something from the room. We were also warned that our bags could be charged if the item was not found. This was extremely uncomfortable and embarrassing, especially since we had done nothing wrong. I understand that hotels need to check rooms and belongings, but the way this was handled was inappropriate. Being stopped and questioned at the end of an otherwise enjoyable stay left us humiliated and uncomfortable. I hope management investigates what happened, including how many towels were actually provided to room 228, and takes steps to prevent other guests from experiencing a similar situation. This incident on 05.10.2026 at 11.45 am significantly affected our overall hotel experience.
SaraniA week ago