Anvar's Guests

The room smelled like socks, half the tiles were missing in room 202, leaving a bare wall. The staff were polite on the first day, but on the second day they treated me terribly. They told me they wouldn’t accept dollars and wouldn’t let me leave the hotel until I paid. I said I had a bunch of things in the storage room, so I exchanged money and paid. I dropped my clothes in dry‑cleaning and they returned my expensive clothes stained. In the evening I had a reception in Tashkent and then flew out. Naturally I took a shirt with me, and they said they couldn’t give me a hanger or sell it. Karl hung the hanger. Throughout all this the hotel manager, Bonu, behaved very rude, though she looked like a sweet girl in a scarf. Thank God we left the hotel. Half an hour after posting a negative review on Booking, the director called and said there was a police matter and that I had broken hotel rules, that I wouldn’t be allowed to leave the country, etc. It was the lowest point ever. I complained to the girl and the hotel but didn’t curse or attack anyone. After a half‑hour call, the director, Umid, supposedly understood what happened and where the mistake was. I angrily asked to delete the review. In the evening I sent a text with apologies and a request to remove it. I love Tashkent, but avoid this place.

Abduvoris·A week ago

The location is convenient, near the Kosmonavtov metro station, and within walking distance to Magic City park, Seoul Mun, and cafés. The area is quiet.

Irina·2 weeks ago

“Nice Beginning, Awful Departure”

The location was very convenient, a 10‑minute walk from the subway. The room was clean, the breakfast was good, the lockers were big and there were three towels per person. The stay started well, but the night before my departure I asked Anvar for the best way to get to the train station and how early to leave. The next morning I called a taxi, but it took about 15 minutes to find a driver. When I was ready to leave, Anvar’s wife told me I hadn’t paid for my stay. I was shocked because I thought I had already paid, as every other place on my trip had taken payment at check‑in. After checking my bank statements I saw she was right. I offered my credit card, but she insisted it didn’t work and that I needed to pay in cash. I explained via Google Translate that I had enough funds, but I had no cash because I’d been using my card all trip. Meanwhile, the taxi was waiting outside and charging extra for the wait, and I worried about missing my train. I said I would settle the payment when I reached my next destination, and a friend who was still in town later paid the bill on my behalf. Instead of trying to understand the misunderstanding, Anvar sent me several messages accusing me of leaving without paying and saying he had notified immigration. He later claimed the breakfast attendant had seen me “running away.” I found that accusation especially upsetting, especially since the property has cameras and the situation could have been clarified by contacting me first. The whole thing could have been avoided if payment had been collected at check‑in or if I had mentioned the night before that I would be leaving early. Instead, the issue was raised at the last minute while my taxi was waiting and I was worried about missing my train. What started as a pleasant stay ended with a stressful and frustrating departure that I think could have been handled much more reasonably.

Laura·2 weeks ago

The master was friendly and that was great.

Matthew·2 weeks ago

The “before” photo does not match reality. We chose the room based on the photo, but it was different. The shower and toilet were awful. The renovation was probably back in 1990.

Diana·2 weeks ago