★★★★·Chicago·8.0
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or just type it — “around the 20th, three nights”
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Located in Chicago's theatre and financial district, The Palmer House Hilton is a historic downtown hotel, just one block from Millennium Park and the Art Institute of Chicago. The hotel offers on-site dining, a modern business centre, spa services, and a fitness centre. Guest rooms feature flat-screen HDTVs, desks, and armchairs.
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How guests rate the property, aspect by aspect.
The location was good for running the Marathon, but there was a full‑day protest by cleaning staff that made national news. I ran my Marathon, yet no cleaning happened during my stay, and there was no trash pickup at all.
Alfonso·5 days ago
The only good things about the property were its location and the front desk staff. Aside from what I described above, everything else was horrible. - Our first night there, my wife and I had dinner at the restaurant on sight, initial impressions were that the restaurant was amazing. The person responsible for taking our order brought us our waters and drinks but then took forever to come back and actually take our food order. - Secondly, the beds were awful. They were NOT COMFORTABLE at all! It was like they got some cheap mattress and just put it on a bed frame. Trying to sleep was difficult! Kept feeling like something was poking my back! My wife couldn’t get any sleep either! She kept on having to wake up at 3 AM! - The management did not inform any of the guests that there was a strike planned with their hotel staff. My wife and I found out on our second day there. Initially this wasn’t an issue but there was no room service. Our bed sheets were not changed. We didn’t get new towels. The bathroom floors did not get cleaned. Also, my wife informed me that even the tub in our room flooded a little bit. It ended up becoming a filthy nightmare for us. - Honestly this should not be a 4 star hotel. For the amount I paid, approximately $2800, it was not worth it. My wife and I love Chicago, but this hotel is awful! Just pay your staff a livable wage! The workers striking were right, hotel management did not care about the guests. They comped us some points. heck they should refund me the amount I paid for the stay. My wife and I were here for the Chicago Marathon. Next time when we come, we will NOT be staying here!
Fahim·6 days ago
The location was perfect and the building was incredibly beautiful. We endured a strike that caused a lot of noise; we could only return to our room at 18:00 and were woken at 6:00 by the noise. Given the room price, the commercial gesture was ridiculous for a Hilton hotel.
Sandrine·A week ago
Upgraded to a corner room on the 22nd floor for a three‑night stay, and it was fantastic. The bed was super comfy, the room was spacious enough for a solo traveler, and the view of Lake Michigan and the city skyline was great.
Rebecca·A week ago
The bed was incredibly comfortable, but the toilets were too low. I appreciated the historic vibe of the hotel and loved Jay, who I think is the GM. The place could use a bit more brightness.
Lorraine·A week ago