“Incommentabile”
Unfortunately our experience was not positive, especially regarding how a plumbing issue during our stay was handled. We found a problem with the sink tap and reported it promptly to the manager, hoping to prevent a leak or flooding. For safety, my husband had to shut off the water. We expected simple availability and cooperation, but without any inspection, we were blamed for supposedly damaging the tap and were accused of breaking it ourselves. We never admitted any responsibility and, more importantly, we reported the problem to protect the accommodation. What struck us most was not the technical fault itself—such things can happen—but the way the situation was managed and the tone used towards us. We have used Booking for years and have never encountered this type of issue. We expected a civil and professional discussion, especially after reporting an anomaly promptly. A property may have a flaw; what truly matters is how it chooses to handle it with its guests. In this case, unfortunately, we were very disappointed.
ValentinaA month ago