We were denied a room and laughed at, which humiliated my family and me; the staff took my money for a cancellation that they then cancelled, leaving us unable to book a room and forcing us to sleep in the car. My husband and our four kids (ages 6, 7, 12, and 12) had the worst night of my life; my son has autism and had episodes and outbursts. I want a free room, all expenses paid, my money refunded, and this resolved quickly so I don’t have to go to court.
AnitaA week ago