They billed us for a bottle of wine we never drank—we brought our own—and we’re still trying to get a refund.
Brunner3 weeks ago
Just a moment…
Capalaba·8.8
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or just type it — “around the 20th, three nights”
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Sanctuary by Sirromet in Mount Cotton offers luxury tents overlooking lush gardens, each with air‑conditioning, a private balcony, and bathroom. Guests dine at a restaurant serving Italian dishes with halal, vegetarian, and gluten‑free options, plus continental and American breakfasts. The property features a tranquil garden, outdoor seating, picnic area, and bar, located 32 km from Brisbane Airport amid protected wildlife.
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How guests rate the property, aspect by aspect.
They billed us for a bottle of wine we never drank—we brought our own—and we’re still trying to get a refund.
Brunner·3 weeks ago
The location is gorgeous and the room feels lovely. Nothing to complain about.
Rebecca·3 weeks ago
Everything about the place was fantastic—staff were genuinely friendly, the vibe was calm and relaxing, just what I needed. The wine selection was stunning, the food delicious, and the atmosphere pleasant. Breakfast the following morning was more than sufficient, and I’ll definitely return. I did leave an item in the room and was puzzled about its whereabouts; an email letting me know “hey we found this in your room at checkout, would you like us to send it?” would have been nice, but they did send it back without any hassle, which I appreciated.
Halie·3 weeks ago
The place is great, staff are friendly, and the “glamping” experience is solid. We booked the wine tour, tasting, and a two‑course lunch, and it’s definitely worth the money. The food was excellent, and the wines were decent. I tried booking online through their own website; after entering my credit card details the page logged me out, so I assumed the transaction failed. When I tried again it worked, but later they told me the first attempt had actually gone through, meaning I paid twice. No refund or complimentary wine was offered, leaving a sour taste in my mouth even if it might have been an app glitch. It’s a great spot, but the double charge was a downside.
Lauraik·4 weeks ago
The place is tidy and quiet.
Tahlia·A month ago