The location was perfect, it was really convenient.
The lake views were stunning
The room was spacious with a beautiful view
The staff were really on top of things, attentive and helpful
Distilled by Parley from the 100 most recent of 935 verified guest reviews
The room was spacious with a beautiful view
— how guests describe the rooms
21 m² · 2 twin beds · Sleeps 2
It has a bathtub — and hardwood or parquet floors.
Beds 9/10 · 140 guests mention them
30 m² · 2 twin beds · Sleeps 3
It has a view — and a flat-screen TV.
Beds 9/10 · 140 guests mention them
30 m² · 1 double bed · Sleeps 3
It has a lake view — and a desk.
Beds 9/10 · 140 guests mention them
25 m² · Sleeps 2
It has a city view — and a wardrobe or closet.
Beds 9/10 · 140 guests mention them
38 m² · 1 king bed · Sleeps 2
The Grand Comfort Room has a fixed configuration and does not allow for additional bedding.
Beds 9/10 · 140 guests mention them
18 m² · Sleeps 2
Beds 9/10 · 170 guests mention them
21 m² · 1 double bed · Sleeps 2
“Maravilhosa”
The location is wonderful, the breakfast is excellent, and the room offers a stunning view of the lake and mountains. I liked everything.
The views of the lake are simply amazing. I liked everything.
“Excelente lugar acogedor.”
It’s a good place to rest, warm, cozy, and the buffet in the mornings for breakfast is excellent.
“Hotel falha na missão principal, o conforto da acomodação.”
The hotel’s location is excellent, just a short walk from the Civic Center, and the view of Lake Nahuel and the snow‑capped mountains is beautiful. However, the main issue was the comfort of the accommodation. The room we stayed in was on the same floor as the restaurant, and the noise started around 6 am from both the restaurant staff preparing breakfast and guests heading to the dining area. The bed wasn’t very comfortable either—two joined beds with a noticeable seam and a small size that often left our feet hanging off the bed—and the squeaking noise was loud enough to wake us up.
“Decepcionante”
The view was great. The hotel has an excellent location and view, and my room had access to the garden with a direct view of the lake. However, when we arrived we got stuck on the elevator and it took a while; I kept calling the alarm and even tried to contact the hotel via WhatsApp but received no response. After some time the elevator finally opened on its own, and no one came to help or check if everything was okay. Another issue was the internet—it was terrible, didn’t work, and we weren’t informed about this at check‑in. I had to use my Starlink from my car, which was lucky because I might have been disconnected during my stay. Considering the price I paid, it wasn’t worth it; I even tried to get a discount but got no reply.
“Maravilhosa”
The location is wonderful, the breakfast is excellent, and the room offers a stunning view of the lake and mountains. I liked everything.
“Hotel falha na missão principal, o conforto da acomodação.”
The hotel’s location is excellent, just a short walk from the Civic Center, and the view of Lake Nahuel and the snow‑capped mountains is beautiful. However, the main issue was the comfort of the accommodation. The room we stayed in was on the same floor as the restaurant, and the noise started around 6 am from both the restaurant staff preparing breakfast and guests heading to the dining area. The bed wasn’t very comfortable either—two joined beds with a noticeable seam and a small size that often left our feet hanging off the bed—and the squeaking noise was loud enough to wake us up.
The views of the lake are simply amazing. I liked everything.
“Decepcionante”
The view was great. The hotel has an excellent location and view, and my room had access to the garden with a direct view of the lake. However, when we arrived we got stuck on the elevator and it took a while; I kept calling the alarm and even tried to contact the hotel via WhatsApp but received no response. After some time the elevator finally opened on its own, and no one came to help or check if everything was okay. Another issue was the internet—it was terrible, didn’t work, and we weren’t informed about this at check‑in. I had to use my Starlink from my car, which was lucky because I might have been disconnected during my stay. Considering the price I paid, it wasn’t worth it; I even tried to get a discount but got no reply.
“Excelente lugar acogedor.”
It’s a good place to rest, warm, cozy, and the buffet in the mornings for breakfast is excellent.
