“Our stay was ok.”
The front desk staff member Virginia was helpful, but the toilet in room 214 had feces and flooded when flushed; we told the front desk and they offered a plunger, which we declined. We requested a new room and were moved to 312, where an air‑dryer fan was on the floor and a curtain was blowing wildly at five decibels, the room was obviously not ready for habitation and damp, and the toilet flushed very slowly. We were then given room 314, where the toilet flushed normally and the room didn’t feel overly damp; after checking it was almost midnight before we could relax and prepare for a family funeral the next morning. We received many apologies but no compensation for our frustration and inconvenience, and the room quality was poor. I hope this helps improve the situation and I would like to hear back about some sort of compensation or refund. Thank you.
David4 weeks ago