“Pathetic Service and room condition”
Nothing was good, and everything else was bad.
Karmakar4 weeks ago
★★★·Pune·6.1
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or just type it — “around the 20th, three nights”
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Super Townhouse Oak Viman Nagar, formerly Kuber Inn, offers air‑conditioned family rooms with private bathrooms, kitchenettes, work desks, TVs, and free toiletries. A family‑friendly restaurant serves vegetarian Indian breakfast. Guests enjoy free Wi‑Fi, a lift, 24‑hour front desk, shared kitchen, and room service. Located 2.4 km from Aga Khan Palace, 4 km from Pune International Airport, and near Bund Garden and Pataleshwar Cave Temple.
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How guests rate the property, aspect by aspect.
Nothing was good, and everything else was bad.
Karmakar·4 weeks ago
Summary of this review
The customer service was awesome, exceeding expectations.
Divakar·A month ago
Summary of this review
The customer service was excellent, leaving a very positive impression.
Divakar·A month ago
The bathroom was a mess with a used toilet, the bed had hair and the pillow was filthy inside, even the pillowcase was dirty. I asked for a new pillow, but the staff said they had none and only swapped the covers, which still weren't usable. The fan was broken and the room had a bad odor.
Kumar·3 months ago
I received three messages asking me to pay in advance to guarantee the room, yet the booking was confirmed without any prepayment. I ended up paying the full amount in cash at check‑in because a credit card wouldn't work. The room and bathroom were unclean, with torn wallpaper and dirty linens. The AC made a loud noise, and there was only one water bottle plus two small soaps; no liquid soap in the dispenser and no toilet paper roll. The TV required a subscription that I didn't have. Breakfast was promised by 8 am but only arrived at 9 am after I personally reminded the receptionist, who didn't answer my calls. The breakfast offered was just a plate of poha, two slices of bread, and a cup of tea. This place feels more like a lodge than a hotel, and it doesn't justify a price above Rs 1000.
Nainesh·3 months ago