Sant'Antonino

“Salí de allí sintiéndome engañada”

The only somewhat correct thing was the room’s location, but the description of the place didn’t match what we found: the hairdryer didn’t work, the TV at least turned on but showed only a sequence of colors and the remote didn’t respond. Both the room and the bathroom were very dirty, with enough dust to say it hadn’t been vacuumed in months, and we even found mold in the shower. On top of that, they tried to trick us into paying a “mandatory tax” at checkout that we had already paid before arrival.

Gema·A month ago

“Troppo spoglia”

The location was fantastic, right in the beating heart of the city, so we only used transport to get to the airport. Another positive was the sink with a mirror in the room; since the bathroom was shared, I could wash my face and brush my teeth without worrying someone else was waiting for the bathroom. The Wi‑Fi was very strong. Almost everything else was bad. Customer‑host communication was zero; check‑in was self‑service but they never told me how to open the key box, only gave me a code, and after endless calls to the owner with no reply, Gemini finally helped unlock the box. The owner only reached out at the end of the stay to demand an extra €50 via bank transfer, claiming it was for the tourist tax (he says he specified it somewhere, but I never saw it). The room was very minimal and missing basics; a decent fan would have made it at least an 8. It was a nightmare for the four nights because we had to open the window that faced the inner terrace – when we left the room it was a sauna, so privacy was zero and it faced the front room. There was no mosquito net, so any insect could get in, and the windows were super old. The fridge was unusable except as a nightstand; we needed two small nightstands and lights. The worst was the shared bathroom – I almost had to pee and shower in the sink because the toilet and shower were so dirty that the people who shared it with us didn’t even bother removing hair and excrement. I know that’s the cleaner’s job, but it still needs cooperation. Finally, the shower window faced a creepy courtyard; fortunately there was a mosquito net but it was full of holes and mold.

La·2 months ago

“La ubicación excelente, pero la limpieza un horror”

The location was excellent and there was a small fridge. The bathroom was disgusting – I stayed a week and it was never cleaned. The shower was full of mold and the translucent plastic sliding door was already orange. The air‑conditioning unit was a machine with a hose to vent hot air, but the window was old, so venting required leaving it open and that exposed me to the shared patio, making me feel very unsafe. The hose also had a broken light fixture, so I had to buy duct tape to stick it to the unit. It was very noisy. The Wi‑Fi worked some days and not others.

Izan·3 months ago

“No caigáis en la trampa”

The lady who handled my WhatsApp for two days at least offered us another room for the first night, although reading the comments I realize she’s had more people like that. We booked a three‑night stay for a total of €231 (tourist tax included) and the experience was very disappointing. Upon arrival there was no key in the mailbox as indicated. We had to wait more than 30 minutes for a person who never showed up or explained who he was. He simply handed us a copy of the key and left without checking that we could access the accommodation or that everything was in order. The building already gave a bad impression: the stairs smelled bad and the hallway was completely dark because there was no lighting. Inside the apartment the smell was even worse. We had booked room number 2. The shared bathroom had abundant mold on the shower wall and was not clean. The room was in an unacceptable state: the sheets were dirty, there were used towels from other guests hanging and trash on the floor. It was obvious nobody had cleaned the room before our arrival. I wrote to the accommodation via WhatsApp around 20:14 to report the problem and didn’t get a response until 22:55. The only solution offered was to move us to another room for that night and tell us that the next day, once the cleaner had prepared the reserved room, we would have to move again. That meant losing part of the first night and the next morning dealing with a problem we should never have had as guests. At the price paid in Florence I don’t expect luxury, but a minimum of hygiene, of course, which this place lacked everywhere. Also, the air‑conditioning was a “penguin” with a broken hose. The state of the accommodation and the lack of customer service were completely unacceptable. I would not recommend this place and would definitely not book it again.

Helena·3 months ago

The location is great, but the “penguin” air‑conditioner is too noisy to sleep with it on, so you either have to sleep with a fairly loud noise or turn it off and it will be very hot in the room during warm days and nights.

Matteo·4 months ago