The staff were helpful and friendly, but the room was not up to standard and the toilet was smelly.
AnushaA month ago
Badulla·9.0
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or just type it — “around the 20th, three nights”
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The Heritage Grand - Badulla in Badulla offers family rooms with air-conditioning, balconies, and private bathrooms, featuring tea and coffee makers, refrigerators, and free toiletries. The family-friendly restaurant serves diverse cuisines, including halal, vegetarian, and vegan options. Amenities include a lounge, outdoor fireplace, free WiFi, and mountain views, with nearby attractions like Demodara Nine Arch Bridge and Hakgala Botanical Garden.
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How guests rate the property, aspect by aspect.
The staff were helpful and friendly, but the room was not up to standard and the toilet was smelly.
Anusha·A month ago
My recent stay at the Heritage Grand Badulla was absolutely wonderful and deeply comfortable. After a tiring journey, I was greeted with a refreshing welcome drink and a slice of cake that instantly revived my energy and made me feel truly valued. The staff were friendly, professional and attentive, taking care of every detail. Dining was a highlight; food was delicious and delivered straight to my room so I could eat in privacy at my own pace. Secure parking gave me peace of mind. I’m very happy with the experience and highly recommend this hotel to anyone visiting Badulla.
Suranee·A month ago
I enjoyed a lovely stay and felt the hotel offered great value; the restaurant served generous portions at reasonable prices, and breakfast included tasty American and Sri Lankan options. What really stood out was the consistently courteous, friendly, and helpful staff who went out of their way to ensure I was comfortable. The only downsides were the lack of a shower curtain, which leaves the floor wet after a shower, and the bed had only a sheet on the mattress with no mattress protector, which felt a bit less hygienic.
Christine·A month ago
Breakfast was good, the staff were very helpful, and the hotel felt safe in the city center. The shower in the washroom was too low for tall people like me, and the AC didn’t cool enough—it needs servicing.
Zechariah·A month ago
We were only staying for one night before catching the train from Badulla, so a basic place was fine. It’s a plain hotel with no special charm, but it’s decent; the photos might make you expect more. Breakfast was good and parking was included. Nothing particularly negative or positive.
Francisco·A month ago