“Disappointed but my son's where happy for their birthday.”
The pool was fine and the room was spacious with soft beds, but check‑in was terrible because the front‑desk woman was unhappy, never smiled, and treated us like a nuisance; we had key problems and she blamed us, insisting it was our fault that the keys wouldn’t work; I had to clean the room before bringing my son and husband, and my 7‑year‑old found lubricant bottles on the floor after swimming; the shower head almost hit me when I tried to turn it on; checkout was better, the manager was nice, but the $100 deposit refund is still pending—though Venmo should be instant, it hasn’t happened yet, so I’ll fight for it.
Erika3 weeks ago