What I liked most was the staff’s friendliness and courtesy, and the view from the café. I didn’t like that when we arrived at the room we found some cleaning supplies left behind, and some lamps in the room seemed not to work.
AnnaA week ago
★★★★·Tepoztlã¡N, Tepoztlán·9.0
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or just type it: “around the 20th, three nights”
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Hotel JD Tepoztlán in Tepoztlán offers 4-star comfort with balconies, private bathrooms, and garden or pool views. Each room features a shower, TV, and free WiFi. The hotel boasts a year-round outdoor pool, lush garden, and on-site restaurant serving delicious meals. Located 85 km from Benito Juarez International Airport, it offers free private parking and is 26 km from the Robert Brady Museum, with highly rated staff and cleanliness.
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How guests rate the property, aspect by aspect.
What I liked most was the staff’s friendliness and courtesy, and the view from the café. I didn’t like that when we arrived at the room we found some cleaning supplies left behind, and some lamps in the room seemed not to work.
Anna·A week ago
Everything was excellent, but I couldn't get my invoice; can you help?
Osvaldo·2 weeks ago
Among the common areas, the jacuzzi and the balcony in the room were highlights, but the hotel overall seemed neglected: the sunbeds were dirty, staff service was terrible, the TV didn't work, and the staff were so careless that we didn't feel comfortable or safe; the pool was unattended and the place needs proper general maintenance because everything looks shabby.
Albores·2 months ago
The hot jacuzzi was delicious, and the staff were very attentive. The room felt a bit old, but the beds were very comfortable.
Maria·3 months ago
I liked the place; it’s pretty. I didn’t like that they quoted one price at first, then charged me more when I paid; they listed air conditioning in the booking, but once I arrived they said it didn’t work and gave me a fan that didn’t help at all. When they cleaned, they didn’t tidy the balcony, and the bathroom drain smelled awful.
Gabriel·3 months ago