“Péssimo local e atendimento, não recomendo de forma alguma”
The room was clean and the bedding had been changed, but the location listed on both the platform and Google Maps was wrong; we spent over an hour in town asking for directions until we finally found the lodge, as no one answered the chat or WhatsApp. When we arrived, a woman who should have been resting after surgery handled the check‑in, but she didn’t know which room we had booked or what issues it had, claiming another person managed those details. The room lacked the advertised minibar and air‑conditioning, and the shower’s wiring caught fire, forcing us to use only cold water. We chose to cancel because the property offered no sense of credibility or safety; I couldn’t trust plugging anything into the outlet after the shower incident. The owner recorded a video approving the cancellation, yet days later I’m still waiting for the platform to confirm it. If this isn’t resolved, I’ll have to pursue legal action.
Matheus3 weeks ago