“inadmissible!!!!!!”
The room was decent, with a nice view and comfortable bed. The experience was very bad: the staff didn’t speak French, making communication difficult and we were misdirected several times. The spa photos didn’t match what we saw on site, and when we asked for explanations or reported problems no real solution was offered. The pool was treated with chemicals, yet we weren’t told of any swimming restrictions; we were then told we had to leave the water because we didn’t have a hat, and those hats were later charged. The stairs were under construction with workers walking around in their work boots. The reception was very poor and the staff unhelpful when we raised concerns. Overall, we’re very disappointed and feel the information given before our arrival should have been clearer.
MehdiA month ago