Banff Park Lodge

The front desk was overwhelmed and the staff’s attitude was very arrogant, leaving us confused.

Yingda·5 days ago

“Great Location but very Overpriced!”

The spot was spot on, just a short stroll to Banff centre and parking was free and straightforward underground. The beds felt comfy. We knew the hotel was in the middle of a renovation, so I can’t really comment on the facilities right now, but I’m sure it’ll look great once it’s done and I wish the rates had reflected the ongoing work. The place has good potential, yet a few details need tightening up – see below! The prices were outrageously high because of the September rush, so they were inflated. As a UK travel agent who regularly sells Canadian holidays to major suppliers, I can’t recommend this hotel based on the horrendous rates. With no facilities available due to the renovation, the prices should have been lower. We’re regular visitors to Canada, my No1 favourite destination, and usually stay at the Elk & Avenue, which was fully booked, so we tried this one. We booked a suite with two beds that had a kitchen, but there was nowhere to plug in the kettle – only a stretch of cord around the sink behind the taps. In the UK, that wouldn’t have passed health and safety regulations with electricity and water. There were no other plugs. There was a microwave, but no crockery or cutlery to use it, not even a stirrer or spoon for drinks. Only two tiny cups were provided, even though I had booked the suite for three adults, which was an inconvenient oversight! We asked, and the room staff found some plates from the restaurant. They said they didn’t provide anything because it isn’t used that often (so why the microwave is even in the room, I have no idea!!)

Paul·5 days ago

“Pleasant”

The room was very nice and parking was good. Construction was going on in the hotel.

Barbara·A week ago

“Its a great spot overall and enjoyed our night.”

The location is excellent and the room met what we were looking for. We didn’t know it was under construction. We had one of the double rooms on the main floor that could host a small social, which was convenient. We were respectful but had a noise complaint before 11, which we felt was uncalled for. The purpose of this particular room is for groups to gather and we were 12 of us, just talking, no music. We come almost every year with the same group of friends, so we have a long visit at your hotel. The room was a bit dusty – we struggled to get the Murphy beds up and down, and it was very dirty doing that.

Teri·A week ago

“Came to rest and did.”

The room was great. The Cave restaurant is always cold.

Scott·A week ago