“Très bon service”
We stayed in three rooms, and the reception staff were very professional. However, the arrival process at the front desk could have been better coordinated.
Richard5 days ago
Just a moment…
★★★★★·Hanoi·9.5
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or just type it: “around the 20th, three nights”
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Meritel Hanoi in Hanoi offers family rooms with air-conditioning, private bathrooms, and modern amenities, including work desks, minibars, and free WiFi. The hotel features a rooftop pool, spa facilities, fitness centre, sun terrace, and restaurant, as well as a steam room, sauna, and wellness packages. It serves British, Italian, Vietnamese, and international cuisine, catering to various dietary needs, and is located near Hoan Kiem Lake and Ha Noi Railway Station.
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How guests rate the property, aspect by aspect.
We stayed in three rooms, and the reception staff were very professional. However, the arrival process at the front desk could have been better coordinated.
Richard·5 days ago
The staff went out of their way to be friendly and helpful. The air conditioning shuts off when you leave the room, which leaves a slight musty smell; the rooms need air circulation at all times.
Peter·6 days ago
The hotel was amazing, impeccably clean, and every staff member was very nice. I want to thank Tom for meeting us, explaining all the amenities, and recommending local restaurants, as well as arranging our taxi. Breakfast was excellent and offered a wide variety. I also appreciate Ni and Binh from the restaurant for being so accommodating and pleasant. The only downside is that most rooms don’t have windows.
Ronnie·A week ago
The location is central and close to everything. Nothing else to add.
David·A week ago
The hotel was very nice, clean, and the staff was wonderful. Mike was very helpful. The breakfast was delicious
Richard·A week ago