The front desk was run by a woman who swore a lot and was rude, and most of the staff didn’t speak English and were rarely at the front desk.
Ronald3 weeks ago
Just a moment…
★★★·Gatlinburg·7.8
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or just type it — “around the 20th, three nights”
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The SureStay Plus Hotel by Best Western Gatlinburg is adjacent to Great Smoky Mountains National Park, offering free continental breakfast, WiFi, and an outdoor pool. Rooms feature microwaves, refrigerators, cable TV, and private bathrooms. Located near Ripley's Aquarium and Mountain Mall, the hotel provides free parking, a 24-hour reception, and vending machines, with Ober Gatlinburg Amusement Park and Cataract Falls nearby.
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How guests rate the property, aspect by aspect.
The front desk was run by a woman who swore a lot and was rude, and most of the staff didn’t speak English and were rarely at the front desk.
Ronald·3 weeks ago
The sound of the creek was soothing, and the room was roomy, but ants were everywhere—in the sink, on the counter, and on the bathroom floor.
Angela·3 weeks ago
The location was nice; we booked reservations at the Peddler for our anniversary and it was a 2‑minute walk, which was a plus in heels. We walked to downtown Gatlinburg several times and it’s an easy walk as long as you don’t mind walking. Our shower had mildew around the sliding door, chips in the bottom, and the worst part was that it didn’t drain—so we had to shower quickly to avoid water spilling over the lip.
Samantha·3 weeks ago
The building felt old and dingy, the elevator was tiny and broke down after we were moved to the 7th floor, and as senior citizens we found bugs on the drapes and ceiling of the room.
Chuck·3 weeks ago
The location by the river is great, and we even saw bears nearby, but the breakfast buffet didn’t offer any gluten‑free options, so I had to bring my own.
Damian·3 weeks ago