After paying $445 for a 2‑night stay, they added a $100 deposit at check‑in, left the room spotless, and I still haven’t gotten my $100 back after 9 days, so I’m unsure how to recover it.
PaulaA week ago
Just a moment…
★★·Ben Lomond·7.6
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or just type it — “around the 20th, three nights”
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The Quality Inn & Suites Santa Cruz Mountains in Ben Lomond offers family rooms with air-conditioning, tea and coffee makers, hairdryers, refrigerators, and TVs, including a seating area and microwave. The hotel features a swimming pool with a view, garden, and terrace, along with free WiFi.
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How guests rate the property, aspect by aspect.
After paying $445 for a 2‑night stay, they added a $100 deposit at check‑in, left the room spotless, and I still haven’t gotten my $100 back after 9 days, so I’m unsure how to recover it.
Paula·A week ago
The location is gorgeous, but the room needed a deep clean; the sheets were stained, apparently washed but clearly old and should be replaced.
Stephanie·A week ago
It was a decent place to stay where I needed to be, though it looked a bit worn and rundown.
Sailor·A week ago
It’s in the redwoods, close to our destination, but at $200 a night I expected a bit more.
Christina·A month ago
The spot was perfect for my plans, and I appreciated the continental breakfast and coffee to start the day, but the pool looked unusable—dirty and not worth swimming in, even though I didn’t ask about it.
Robert·A month ago