Matoi Hostel & Bar

“Amazing facilities and staff. Highly recommend.”

The staff were lovely, the facilities great, super clean, and the downstairs areas were amazing—excellent value for money. The rooms were small but very new and tidy. The location was a bit random but still reachable with a car.

Olivis·2 weeks ago

“大したことない”

The kitchen equipment was good, but the staff were awful. Even though I was staying for a long period, they didn’t trust me; I had paid, shown ID, yet they still doubted. During my stay a foreign male staff member told me to move my bed to another room, I did so, but when I left my belongings on the bed and closed the curtain, it was wide open when I returned, even though I had left a note. The shower room wasn’t cleaned daily; a used towel from the previous day sat in a basket in the changing area. The toilet was sometimes empty of paper after cleaning, and there was no spare roll nearby. When I asked for help, the staff, especially a clerk named MAHO, refused to listen and acted as if I was being unreasonable, which made me very angry. That clerk also peeked through my curtain while I was sleeping without permission. I was playing with a dog in the hostel, and a female staff member who starts work every morning asked, “Did you feed it?” even though I hadn’t given it anything; she had my phone and car keys, but she still spoke rudely, which was very unpleasant. She had a high‑pitched voice and seemed nervous, so I didn’t like her. When the night staff were absent, I had no contact number, so when the dorm room door wouldn’t open I was in trouble. The back entrance uses a PIN code, so calling for help from outside would be difficult. Multiple cameras are installed inside and outside the hostel, supposedly for safety, but it felt like constant surveillance and made me uneasy. I used the downstairs restaurant a few times; the prices were high but the food was not good. The same dish varied significantly depending on the cook. I had a supermarket nearby, so I cooked in the upstairs kitchen instead, which was cheaper and tastier. The downstairs restaurant was supposed to close at 23:00, but on 2026‑10‑19 it was dark around 22:30, and on 2026‑10‑20 it was dark after 22:00 and the staff had already left. No early‑closing notice was given to guests, and other guests also felt suspicious. The night staff were single‑handed, so the owner didn’t seem to manage well and the staff left early by themselves, probably because the place was usually empty. During opening hours, the staff spread their lunch boxes in the dining area, which seemed low‑class and unclean. Prices were very cheap and it was rural, so I thought it was unavoidable. I paid a lot for a long stay, but it was not worth it.

Sei·2 weeks ago

After 22:00, another guest was loudly talking on the phone in the dorm and said they couldn’t sleep; when I told the staff, they said there was nothing they could do.

Sei·3 weeks ago

“楽しい自由時間”

The staff were accommodating and the place didn’t impose strict time limits. However, there were mixed‑gender rooms and the smell of a man bothered some guests, making it hard to sleep; they ended up sleeping on the balcony and didn’t get much rest before dawn. I think improving this aspect would give guests a better experience.

Yamashita·A month ago

The environment and costs were excellent, and there were no complaints.

Kumiko·A month ago