Breakfast was varied and very good. During my stay I had several experiences that felt not very customer-friendly. I tried calling the reception from my room multiple times, but no one answered, so I had to get dressed again and go down in person. In the afternoon I wanted a coffee, but the bar only opens at 17:30 and there was no alternative nearby, so I ordered one via room service and was charged an extra €4.50 just for the service. I also asked if I could stay an extra hour on the departure day because a business meeting was postponed; I was charged an additional €10. I understand that some services cost extra, but I would have liked more flexibility and goodwill in those situations. Overall, the service felt not very customer-oriented.
MarkusA week ago