VEA Newport Beach, a Marriott Resort & Spa

I demand immediate action because I was treated in a completely unacceptable way. I paid the full amount for two nights—Friday and Saturday—with checkout scheduled for Sunday morning. Despite having paid, the hotel removed me on Saturday at about 12:00 PM, in the middle of my reservation, and denied me access to the room and services I had already paid for. I was told this was because of another person I do not know and have no connection with. No manager spoke to me, no one gave a clear explanation, and I was not given a chance to respond. I was simply told to leave after the hotel had already taken full payment for my stay. This is outrageous and totally unacceptable. I am demanding a full refund for the money I paid for this reservation, along with a written explanation from hotel management about why I was removed from the property before the end of my fully paid stay. I expect this matter to be escalated immediately to the General Manager and corporate management. If this is not resolved promptly, I will dispute the charge with my payment provider and file formal complaints about how this was handled. I expect management to contact me immediately. I should not have to chase your hotel for an explanation after being removed from a fully paid reservation because of someone I do not even know.

Adir·3 weeks ago

The location is good, the building looks nice, and the hotel hall is very pretty. We had a room on the lower level with a terrace and fire pit. Unfortunately, the room did not meet our expectations: the ceiling height was too low and cramped, making it feel like we were in a basement. The bathroom was also noticeably dirty. We didn’t use the pool because it was overcrowded with a lot of business people.

Sabrina·A month ago

Nice large pool, but the hotel is too big.

Vladyslava·2 months ago

“nop”

The staff were kind and helpful, the lobby looked pretty—nothing more. The hotel itself was simply uncomfortable; the rooms are much smaller and tighter than they appear in the photos, and the bathroom’s lighting sensor makes it almost impossible to get up at night without turning on bright lights and waking everyone else. Even reaching the room feels like a whole journey. The lobby is beautiful and gives a good first impression, but once you leave it, the hotel feels dated—the hallways and rooms don’t match the online image. I was honestly very disappointed. Don’t be fooled by the photos; this does not feel like a hotel of this category or standard. It simply does not live up to what it promises.

Salomon·2 months ago

The pool was great, but the spa costs extra, parking is pricey, the room was missing soap, a lawnmower sounded at breakfast on Monday at 8 am, and cleanliness was disappointing.

Magali·2 months ago