“A beautiful location with clean, comfortable rooms, let down by poor service, unresponsive management, and overpriced, b”
The natural surroundings and the lake are absolutely beautiful. Inside, the rooms are clean and the beds are very comfortable. However, the property is showing its age and could really benefit from a few modern upgrades. Service was also a bit lacking during our stay. With better customer service and some refurbishments, this place could easily be a 10 star experience. Service & Management: The overall service was poor and made us feel awkward and unwelcome. Aside from the one friendly girl, the rest of the staff were serious and did not communicate with us at all. Worse, the manager ignored multiple messages when I asked basic questions about the area and drink options. Food Quality & Pricing: The food is overpriced and very poor quality. We ordered grilled chicken and were given deep-fried chicken that was terribly burnt with almost no meat—it seemed like it was thrown in the fryer and forgotten. The next morning, the omelet was burnt as well Overall: I prefer leaving fair reviews, but the truth is this place needs a lot of improvement, proper management, and genuine care for its guests to avoid going downhill
ManuelA month ago