“Thank you, Sofia, for your wonderful and genuine service!”
We liked almost everything about our stay. The breakfast was generous, with plenty of options that varied each day, so it never felt dull. The hotel is in a great spot, close to Chania, with many lovely beaches nearby and a nice pool area. The real highlight was Sofia at the bar, who was incredibly friendly, welcoming, and service-minded, giving us great tips on local sights. Because of her, we spent almost every evening at the bar, which was always a pleasant experience. She’s someone you should take good care of! The only downside was that they didn’t offer beach towels. In a place where sun and swimming are the main activities, and with a large pool area, I expected guests to be able to borrow a towel. The receptionist told me they simply don’t provide them, and when I asked for extra towels I was also told no. When I mentioned this was poor service, the two gentlemen at reception didn’t even look up at me again during my 12‑night stay. As a hotel manager myself, I honestly think the reception staff could learn a thing or two about customer service. Sofia’s outstanding attitude, together with the lovely ladies at breakfast and the housekeeping team, significantly raised the overall impression of the hotel.
Emil·3 weeks ago