“So disappointed. Please don't make the same mistake I did.”
The rooms are nicely decorated and the beds are a good size, but there is no door to the bathrooms, so if you’re sharing and want privacy, this isn’t available. I normally don’t leave reviews, but this experience really shook me and I don’t want anyone else to go through the same thing. I ended up leaving early because I couldn’t bear to stay another night. From the moment I arrived, things went wrong. The toilet was broken on arrival, so I couldn’t use it for the whole first night. The shower had no water, or only came on intermittently, with low pressure and was cold. The air conditioning unit leaked water directly onto my pillow while I was sleeping. The mosquito net in the bathroom was broken on arrival, meaning insects and small creatures could enter the room. There was a loud, constant dripping sound in the bathroom, which seemed to be a leak. Construction noise made it impossible to rest. The beach and main restaurants are about 15 minutes away on unpaved roads, up and down slopes, and with no street lights it felt unsafe walking back in the dark. But the worst part by far was the hotel manager/owner. When I calmly explained the problems, I was dismissed and he said he “had to go”, refusing to engage in conversation with me. He was rude and dismissive, and made me feel like I was the problem for asking for basic things like a working toilet and running water. His attitude is what turned a bad stay into a genuinely upsetting one. When I asked to cancel and receive a refund for the rest of my stay, I expected an apology and some help but was refused. This hotel doesn’t care about its guests and will happily take your money. I genuinely feel shaken up and conned. I chose this hotel hoping for a relaxing break and instead spent my time frustrated, uncomfortable and anxious. Please book somewhere else.
FionaA week ago