Upon entering the room, a strong odor reminiscent of old water and mold was noticeable; after asking the front desk for a different room, the smell was even worse, and the room didn’t match the website’s presentation at all. We left the hotel and sought accommodation elsewhere. After coordinating with the front desk, we reached out to management and customer support with a link to the manager, but no one from the hotel or support communicated with us—just ignored us. Don’t be offended, but charging almost $300 a night for such a stinky, moldy place is way over the line!
Jan2 weeks ago