Zus&Zo

“Zus en Zo ziet gasten liever gaan dan komen.”

The location was good, but when I arrived I was met with a closed door and the staff were on a trip; I received an automated message while they were already gone, which is strange. I had to wait 2 ½ hours before someone found a person to escort me to the front desk. I could have gone elsewhere, but the location and my age made that unfeasible. The next day I was the only person in the complex on a Sunday, and on Monday they returned but no one bothered to check on me. There was no Wi‑Fi, no kitchen to cook, no balconies in the rooms, no currency exchange, and they expected me to arrange a taxi by scanning a QR code. I’ve travelled for 40 years and stayed in hostels worldwide, but I’ve never encountered such uninterested staff. The restaurant was fine, though.

Agnita·2 weeks ago

“Je ne reviendrai pas ici.”

The proximity to the city centre and the ground‑floor restaurant were the only positives. Room 2 had many problems: a damp smell, several broken slats under the bed, a very noisy air‑conditioner that made sleeping impossible, no bedside lamp, a very old room, many mosquitoes, no towel rack, very basic showers without hooks for towels or toiletries, no soundproofing so you could hear all the neighbours, no bin, and damp sheets. That’s a lot of negatives that need urgent attention.

Céleste·4 weeks ago

You can buy coffee, drinks, and food there. There’s no TV, the toilet is far from the room, and cleaning should happen daily – the bedsheets need to be changed every day.

Shehnaz·2 months ago

“MALA RELACIÓN PRECIO-CALIDAD”

The hostel was well positioned and had a nicely set up outdoor bar‑restaurant. They helped us book the Galibi excursion. The kitchen had nothing to cook with, no working appliances or cooking utensils. The room was tiny and the tap was faulty. Bathroom hygiene was lacking, and they seemed indifferent about our comfort.

Carolina·2 months ago

“Spookachtig gebouw”

The only thing that worked was the location; the building felt like a ruin with every step creaking, the window wouldn’t close properly, the sheets were stained, the sink tap was broken at the bottom, and the whole place was dim and unlit. The front‑door was hard to shut, and downstairs there was a bar where locals hung out, drank and played music, making it obvious we were alone in the building. The door stayed open well past midnight, and after that a guard appeared who gave no sense of safety, leaving me with a claustrophobic, frightening feeling. I left with my handbag and spent the night on a couch, checking out at 9 am with Z&z.

Lila·5 months ago