“My 1st time back in 5 years, wont be back.”
The front desk was very helpful whenever I needed them. We had problems every day from check‑in day to day 4. Christine and Sophia tried their best to give us the best service possible, with what was within their means. The first room we had was dirty and had a wet dog odor. They gave us clean comforters and put an air‑freshener clip on our AC vent. When we came back to the hotel the next day the smell had gone, but the AC was broken. Asked housekeeping for extra pillows, nothing was provided. After the AC broke, they upgraded us to a different room. Floors were FILTHY!! When I got into the shower (after removing my socks in the room for the first time all day) I left black footprints in the tub from the nasty floors. No clean towels were provided after I requested them on day 3 & 4.
Anna3 days ago