“Dirty, no hot water & bad service.”
The spot and the view were solid, but there was no hot water and they had assured a hot tub and spa. A tear in the window screen let bugs in the empty tub, and the chairs were broken so you couldn’t sit upright. The manager kindly offered a new room, yet that room also lacked hot water, making a warm tub or shower impossible. Cancellation wasn’t allowed without a fee per the hotel rules, and by then I couldn’t find another place, so I told the manager I didn’t think the service matched the promise and would only stay one night. He then said I could cancel my second night. In that second room I found dangerous black mold on the window, which I cleaned myself because it was late and I didn’t want to bother the manager again. The next morning I discovered the night I stayed cost twice as much as the night I canceled, so I paid a lot for just a bed without the promised hot tub and spa. What a bad service—I’d never book here again!
JohannaA year ago