“Hotel nie dotrzymuje umów.”
I booked this hotel a few weeks before my trip to India, and the reservation was confirmed. When I arrived, I discovered the reservation had been cancelled. When I asked who cancelled it, the receptionist said, “There is no reservation.” It was odd because my booking was still visible on the website. I had entered my card details during booking, which seems common in a city with a large number of pilgrims. The hotel offered me accommodation at a nearby hotel for 2.5 times the price, at a much higher standard. I agreed, but I understand that Ganesh Lodge covers the price difference. That was a ridiculous joke. In the end, I stayed at another nearby hotel. I strongly advise against staying at a hotel that doesn’t keep its promises. I reported the issue and hope the company will reconsider allowing such properties on its platform.
Pawel3 weeks ago