The hotel’s location is excellent, making travel very convenient. The receptionist at check‑in was conscientious and proactive; they reached out about a lost item and handled the situation properly. No complaints.
Huaidong3 weeks ago
Just a moment…
★★★★★·Suzhou·8.4
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or just type it — “around the 20th, three nights”
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Located between floors 28-51 of the Metropolitan Tower, the Shangri-La Suzhou offers 5-star accommodations with spectacular city views, free Wi-Fi, and branded amenities. Modern rooms feature floor-to-ceiling windows, 40-inch flat-screen TVs, and ample workspaces. Guests can enjoy a fitness centre, indoor pool, outdoor tennis courts, spa, sauna, and whirlpools, as well as fine dining at The Shang Palace, Nishimura Restaurant, and Café Soo.
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How guests rate the property, aspect by aspect.
The hotel’s location is excellent, making travel very convenient. The receptionist at check‑in was conscientious and proactive; they reached out about a lost item and handled the situation properly. No complaints.
Huaidong·3 weeks ago
The staff, location, and overall hotel experience are excellent, and both breakfast and dinner are great. The Wi‑Fi is unstable; I had a few moments with no internet access.
Leiser·A month ago
The hotel turned out to be excellent.
Mariusz·2 months ago
I was disappointed that breakfast wasn’t included in the room price, even though I paid extra for it on booking; the hotel itself is good and worth recommending, but Trivago’s info is outdated.
Pentti·2 months ago
Breakfast was average, not as good as other Shangri-La hotels; the location is fine and close to many amenities, but the food left something to be desired.
Gng·3 months ago