I was pleasantly surprised by the spacious and comfortable rooms, and the bathroom was also clean. Overall, my stay was pleasant, and I would recommend this hotel to others.
Diego9 months ago
Just a moment…
Tulum·7.2
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or just type it — “around the 20th, three nights”
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Hostal Del Jaguar in Tulum offers family rooms with air-conditioning, private bathrooms, and city views, featuring kitchenettes, balconies, and free WiFi. The hotel boasts a sun terrace, garden, restaurant, and bar, serving Mexican, seafood, and steakhouse cuisines in family-friendly, traditional, or romantic settings. Located 39 km from Tulum International Airport, it's near Tulum Archeological Site and Parque Nacional Tulum, with 17-minute walking access to Tulum Bus Station.
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How guests rate the property, aspect by aspect.
I was pleasantly surprised by the spacious and comfortable rooms, and the bathroom was also clean. Overall, my stay was pleasant, and I would recommend this hotel to others.
Diego·9 months ago
it was good location. the kitchen was offensive. it's not a kitchen. the rooms smell like shit cause the bathrooms are in them. the lockers can barely fit a passport. and there's no room to put your bags. some people slept with their huge backpacks in their beds. the staff didn't understand they were running a hostel. we walked in with a reservation and they looked at us like we had 8 heads. after 45 mins they found our room and tried to put us in beds that already had guests in them. once I received a bed (after getting switched around 4 times) i asked for a pillow and they almost refused. he was furious that he had to get me one. bikes sucked. rent them somewhere else
Leah·9 months ago
The hotel's location was convenient, but unfortunately, my room had some issues. The mattress had a noticeable dip in the middle, and the bathroom didn't have a shower curtain. These problems detracted from my overall experience, but the location was a plus.
Cinthya·9 months ago
I appreciated the comfortable beds, and the promotion for a discounted breakfast in the restaurant downstairs was a nice touch. However, my stay was marred by some significant issues. The hotel had only two bathrooms for 12 guests, and the cleanliness was questionable. The staff seemed neglectful, and they even opened my safe without warning, taking my belongings without informing me. They also failed to notify me when the entrance code changed, leaving me stuck outside for 10 minutes.
Lucas·9 months ago
I was really looking forward to staying here, but unfortunately, it didn't live up to my expectations. The photos were misleading - the rooftop had no furniture to speak of, the bed sheets were stained, and the bathrooms were dirty. To make matters worse, the lockers were cramped, and there was no proper reception area, with check-in handled at the restaurant desk. The constant loud music was a major drawback, and I ended up losing two nights' stay to move to a better hostel.
Elisa·9 months ago