The location is convenient because it’s near the station and about twenty minutes on foot from the centre. The downside was the lack of personal contact with the host, who never appeared in person and didn’t set up a preliminary phone call, only sending automated messages via the booking site. Everything was an automated system to open gates and doors via links on the phone, a code on the handles and a code on the box near the room. Finding the key felt like a treasure hunt—too much. It can be practical, but if you arrive with a half‑charged phone that takes a long time to charge, as happened to me, it can cause a noticeable inconvenience. The key itself was defective. In the room there was a coffee machine with pods but no cups, so I couldn’t drink coffee; there was also no biscuit. It’s essential and practical in principle, but the care for the little things was missing. I still believe in genuine human contact and think it’s important to mention this, because in a time when everything is increasingly automated and distant, an extra human touch can really make a difference.
Francesca·2 weeks ago