heart of the city
spotless rooms
thin walls
pool was unbearably cold
Distilled by Parley from the 100 most recent of 544 verified guest reviews
thin walls
— how guests describe the rooms
Every room includes Flat-screen TV, Ironing facilities, Laptop safe, Microwave, Refrigerator, and Telephone
39 m² · 2 queen beds and 1 sofa bed · Sleeps 6
Tea/Coffee maker — in this room only.
Beds 8.7/10 · 77 guests mention them
58 m² · 1 king bed and 1 sofa bed · Sleeps 6 · Suite
The largest room here — bathtub.
Beds 8.7/10 · 77 guests mention them
39 m² · 2 queen beds and 1 sofa bed · Sleeps 6 · Suite
It has a sitting area — Radio is available.
Beds 8.7/10 · 77 guests mention them
38 m² · 1 king bed and 1 sofa bed · Sleeps 4 · Suite
It has an Interconnecting room — Radio is available.
Beds 8.7/10 · 77 guests mention them
38 m² · 2 queen beds and 1 sofa bed · Sleeps 6 · Suite
It has a sitting area — Radio is available.
Beds 8.7/10 · 77 guests mention them
38 m² · 1 king bed · Sleeps 4 · Suite
It has a sitting area — Radio is available.
Beds 8.7/10 · 77 guests mention them
38 m² · 1 king bed · Sleeps 4 · Suite
It has a sitting area — Radio is available.
Beds 8.7/10 · 77 guests mention them
38 m² · 1 king bed and 1 sofa bed · Sleeps 4 · Suite
It has a sitting area — Radio is available.
Beds 8.7/10 · 77 guests mention them
39 m² · 1 king bed and 1 sofa bed · Sleeps 4 · Suite
It has a sitting area — Radio is available.
Beds 8.7/10 · 77 guests mention them
The happy hour was awesome, and the bartender was kind and attentive to my family, but the sheets had holes and the pull‑out couch was a nightmare.
“This place needs a good maintanance and upgrade of the room and a deep cleaning.”
The location, quietness, and breakfast were solid, but the overall cleanliness fell short, the property needs a lot of maintenance, and the staff—especially those tasked with cleaning the restaurant and bar—were lacking; food was left on bar tables until the next morning, and the bedding was old and wrinkled.
“Besides the issue at the bar, it’s a really nice hotel to stay at.”
It’s a genuinely nice hotel with comfortable, spacious rooms that I’d return to, but I’d advise against charging bar drinks to your room: I bought two drinks for $34 (already pricey) and was billed $50, so just be cautious if you stay here.
“For the very expensive area of San Rafael, it was a pretty reasonable price.”
The first few nights went smoothly on the 4th floor, but then a persistent humming—maybe an engine, vacuum, or pump—started, stopped, and started again; I’m not sure if it was present during the day since it wasn’t in the room. Aside from that, everything else was fine, the place was surprisingly quiet, the location was great, but there’s a gash in the wall next to the shower that needs fixing.
“Will definitely stay at another Hilton”
I love the spot and the full breakfast, but the bed left something to be desired.
The happy hour was awesome, and the bartender was kind and attentive to my family, but the sheets had holes and the pull‑out couch was a nightmare.
“For the very expensive area of San Rafael, it was a pretty reasonable price.”
The first few nights went smoothly on the 4th floor, but then a persistent humming—maybe an engine, vacuum, or pump—started, stopped, and started again; I’m not sure if it was present during the day since it wasn’t in the room. Aside from that, everything else was fine, the place was surprisingly quiet, the location was great, but there’s a gash in the wall next to the shower that needs fixing.
“This place needs a good maintanance and upgrade of the room and a deep cleaning.”
The location, quietness, and breakfast were solid, but the overall cleanliness fell short, the property needs a lot of maintenance, and the staff—especially those tasked with cleaning the restaurant and bar—were lacking; food was left on bar tables until the next morning, and the bedding was old and wrinkled.
“Will definitely stay at another Hilton”
I love the spot and the full breakfast, but the bed left something to be desired.
“Besides the issue at the bar, it’s a really nice hotel to stay at.”
It’s a genuinely nice hotel with comfortable, spacious rooms that I’d return to, but I’d advise against charging bar drinks to your room: I bought two drinks for $34 (already pricey) and was billed $50, so just be cautious if you stay here.
