“Rien ! Jamais plus je ne réserverai dans cet hôtel car il n’y a pas de réception le soir ! Problème de code pour entrer”
Nothing good at all. I will never book here again because there was no reception open at night! I struggled to get the code to enter the building and the room, and the bed emitted a terrible odor that forced me to sleep with the window open. The smell came from the bedding, probably the mattress cover. Paying 120 euros for a night with so many issues is outrageous! I couldn't wear the same pajamas the next night because they were soaked in the smell. Luckily I didn’t book two consecutive nights at this place. At arrival the reservation number was unknown; the number from Booking didn’t match the one the hotel gave me just before 23:00. I called on my phone, waited more than 5 minutes after a speaker answered in an incomprehensible language, and realized the same number in my Booking reservation was the same as the hotel’s box number. When I pressed it, a person answered but only gave me the reservation number to enter the machine, which then gave me the room number… that wasn’t enough because I still didn’t have the code to enter the building and the room… another phone call to finally get the code and access the room! At 00:10 and 5 minutes later, the code to enter the room was sent by email, almost an hour after.
Brigitte·A month ago