Hôtel du Parc & Spa

“Plus jamais”

There was no way to use the spa even though the hotel is marketed as a spa; it was a mess! I had to book it, as the very unpleasant hostess told me, but that rule isn’t mentioned anywhere on the website. The same happened with dining: at 20:30 we were turned away even though the sign says the last order is at 21:30, and we were still charged €10 for parking. They know how to make money!

Véronique·2 weeks ago

“dommage que la hauteur du service et des commodités ne soit pas à l'égale de cette battisse,”

The location is great, right on the lake and only 5 minutes from the town. The staff were quite mediocre, and no housekeeping came for my two nights. The express breakfast wasn’t great either; the pastries were disappointing, tiny and not fresh, and there was a rotten‑water smell in the room.

Marielle·2 weeks ago

“À fuire”

The view was the only good thing. I booked a double corner room with lake view, but was given a room with no lake view. I complained at reception and got another room, yet it still wasn’t the corner room I’d booked. The restaurant was denied access because it was supposedly privatized, even though only two people were there at 20:00. This was hard to understand and very frustrating for guests. The room had no minibar and I couldn’t even order a bottle of water at reception after certain hours. The spa was a letdown, looking more like a simple foot bath than a wellness area. The lockers were dirty, which is totally unacceptable for a hotel of this type. The most unpleasant part was the reception staff’s attitude: cold greeting, very unpleasant behavior bordering on aggression. This stay was a series of disappointments: a broken reservation, insufficient services, an inaccessible restaurant, a disappointing spa, and unwelcoming staff. The hotel should seriously rethink its hospitality, professionalism, cleanliness, and the services it promises. I absolutely do not recommend it.

Baaroun·2 weeks ago

The hotel is well‑located, faces the water, and the outside is beautiful. The room was small. Housekeeping barely cleaned on the second day. The front‑desk staff were only somewhat interested in our arrival and gave us very little information—just the card and that’s it. The bistro that was advertised turned out to be nonexistent.

Lamia·3 weeks ago

“Emplacement très bien placé , mais l hôtel n est pas a la hauteur !!!”

problème de soufflerie permanente , qui est extrement dérangeante

Duboscq·3 weeks ago