“Disappointing”
I stayed here for two nights and paid over $500. The location was convenient and the breakfast was decent, though nothing special. The room was clean and the staff were friendly, but when I called the front desk about a group next door that was constantly slamming their entrance door between 10 pm and 2:30 am, the response was lackluster. While I was talking to the desk, the group walked past my front door loudly, so I opened it and told them they were disturbing me; the desk said I should wait to see if they quieted down. I was still awakened at 12:30 am by another slam, and the desk promised to speak with the group. The noise persisted, and at 2:30 am another slam woke me. That same large group also dominated the pool, jacuzzi, and BBQ area from about noon until 9:45 pm, making it hard for other guests to enjoy the facilities. They brought extra chairs from their rooms to the pool. The group occupied several rooms throughout the hotel. When I checked out, I voiced my concerns, but the front desk told me that because the booking was through a third party they could neither refund me nor award points. He took my phone number and said he would forward it to the manager, but I never received a call. Overall, the experience was disappointing for both my son and me. ☹️
CharlotteA month ago