“This place was filthy. Terrible service - avoid at all costs!”
It’s the worst place I’ve ever been to. We booked a room for one night to break up a six‑hour drive home, and the room looked good in the pictures, but when we arrived it was shocking – very filthy, as if never cleaned. The floor was covered with hair and dust, so I couldn’t let my one‑year‑old crawl on it; she got covered in dirt the moment I put her down. I didn’t want to stay there, but my partner suggested we check the bed and see if it was clean because we just needed a bed for the night. We checked, and it was shocking – hair everywhere, long, short, curly. I didn’t want to touch anything. We decided to leave. The owner wasn’t there; we asked for his or her number, and the staff replied, “oh no, I can’t give you a number, she would be fuming if I do.” Excuse me, what? So you run a business but can’t answer the phone or speak to clients? Absolutely shocking. We left and called a few hours later. A man answered and said, “yeah, okay. We will send you a refund, just email us with your bank details.” We did, and never received any response or refund. I emailed the property several times and called a few times. A lady answered and said the owner is away, she can’t contact him, and she doesn’t know when he will return. I’ve never heard such a ridiculous answer. That lady was extremely rude and utterly helpless. I don’t know what kind of people run this business, but they do it very badly. I wouldn’t recommend this place even to my enemies because you’ll get an absolutely filthy room with rude staff. Why would you even want to pay for that? No, thanks.
Maryna·A year ago